Please note: A cancellation and amendment policy applies to all bookings. Please refer to our Cancellation and Amendment terms below or contact us for further details.
Terms and Conditions
“supplier” means any tour operator or other supplier of the services
“you” means the guest booking and person named on this reservation booking
“we”, “our” means The Whitsundays Central Reservations Centre and A.J.LAURENT PTY LTD
These terms and conditions apply to all bookings made through The Whitsundays Central Reservations Centre. Placing a booking with The Whitsundays Central Reservations Centre and paying a deposit constitute acceptance of these terms and conditions.
For bookings made more than 30 days prior to travel, a 25% deposit is due to secure your booking with the balance due 30 days prior to travel. For bookings made within 30 days of travel, the full payment is due immediately to secure your booking. If we do not receive your full payment within 30 days of your travel date and you do not contact us to cancel, your deposit is forfeited and your booking may be automatically cancelled by us, the supplier or both.
Prices are quoted in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars. Your reservation will only be confirmed when funds have been received and are cleared. The Whitsundays Central Reservations Centre is not responsible for delays in postal delivery, bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified. If the deposit or final payment is not received by the due date, The Whitsundays Central Reservations Centre has the right cancel the booking. If your final payment is not paid by the due date and in any event within 30 days of your departure, we have the right to cancel your booking and retain the deposit in full without any reimbursement to cover our costs and those of any supplier.
Cancellations and Amendments to Bookings
If you wish to cancel or amend any booking made you need to contact us in writing. You can only cancel or amend a confirmed booking by contacting us directly. If you do not contact us to cancel prior to your booking departure date, you may forfeit your deposit and further costs.
Cancellation Charges and Amendment Fees
Any cancellation or amendment made more than 30 days before travel will incur an administration fee of 25% of the total booking fee. All cancellations or amendments made within 30 days of your travel date departure will incur both an administration fee of 25% in addition to the individual supplier’s fees.
Any changes requested to your booking, including but not limited to dates, are subject to availability and if they are not available, you may be required to cancel and agree to the cancellation terms.
IMPORTANT NOTE: Some services and activities may not permit any refund for certain bookings. You should check with the individual supplier or The Whitsundays Central Reservations Centre prior to paying for your booking to confirm any special non-refundable conditions.
We recommend that you take out travel insurance to cover your reservation, and valuable items (e.g. cameras). Your travel insurance policy should include coverage to protect against unforeseen and last-minute cancellations or medical conditions that may prevent travel and also to cover any medical emergencies during travel at minimum.
Supplier Tours and Services Changes
In the unlikely case of a vessel break down, maintenance or unavailability, the supplier will supply an alternate vessel of a similar standard and quality. Itineraries may be affected by elements beyond our and the supplier’s control such as wind, tide, rain, storm or other weather conditions which make travel dangerous and require a delay or cancellation. It is the skipper's requirement to ensure passenger safety at all times and may use his/her professional judgment in any manner to keep his/her guests and crew safe. In the instance of such delay or cancellation, alternative options will be provided by the supplier. In the event a cancellation or delay occurs and your tour or service is cancelled and rescheduled, you will receive a full refund if you are unable to rebook your tour or service.
You are using these services and taking any tours at your own risk. We are not responsible for any loss or damage, including direct, indirect or consequential loss you may suffer as a result of your reservation, booking or anything related to your tour or services provided by any supplier. You need to ensure you are medically sound, fit and physically able to use the services. We are not liable for the event that you are refused access to any services or tours due to your medical, physical or other reasons, including intoxication. Any such claims should be addressed to the suppliers directly.
You should note that sailing can be a dangerous activity and while crews will make every effort to ensure your safety, they cannot be accountable for actions or injury to you that may be ‘beyond their control’. Every effort is make to ensure your safety and you may be required to complete a pre departure questionnaire, and sign a travel agreement waiver during the check-in process of your tour with the supplier directly. We are not affiliated with nor responsible for our suppliers in any way other than as intermediary to arrange their services on you and their behalf. If you have any issues, injury, suffer any loss or damage, you need to take it up with the supplier directly.
If we are obligated to cancel your travel arrangements for any reason, the liability of will be limited to a refund of all monies paid by you.
Air Whitsunday PTY LTD Booking Conditions and Conditions of Carriage
Exact time of departure or arrival is not guaranteed. Air Whitsunday Seaplanes Pty Ltd may alter tour departure times, closer to the departure date to suit tides, weather and other aircraft movements, the carrier accepts no responsibility for disruptions to personal holiday plans.
Body weight restrictions apply upon booking.
All reservations cancelled within 24 hours of departure will result in a 100% cancellation fee that will be charged to the supplied credit card.
Refunds and cancellation fees will be made and charged by the carrier in its absolute discretion.
Reconfirmation is required the day prior to travel by telephoning Air Whitsunday Administration on (07) 4946 9111 between the hours of 0700hrs & 1930hrs. The carrier will not be held liable for missed flights, boats, tenders or any other tours booked on the same day as a result of passengers not reconfirming all flight details the day prior.
Each passenger must be ready at the departure point at least 30 minutes prior to scheduled flight times otherwise the carrier may forfeit the passengers seat allocation and reallocate the same and the carrier shall be under no liability whatsoever to the passengers in respect of such forfeiture and reallocation.
The carrier reserves the right to decide the suitability or otherwise of meteorological and other conditions for the normal performance of the flight and to modify the time and place of departure or landing and the route and accepts no responsibility for making connections.
The chief pilot makes a weather decision at the most accurate time of the day of flight, if the conditions are deemed unsafe and unsuitable for flying then all flights will be cancelled – at no charge by Air Whitsunday Seaplanes.
If passengers elect not to travel due to weather conditions but flights are still operational and deemed indeed safe to fly, 100% cancellation fee will apply
The carrier does not guarantee you any seat. All seats are allocated by the pilot on the day of flight, due to weight and balance.
Your ticket is valid only for the date, service and passengers specified hereon.
We recommend you take out travel insurance covering illness, injury, loss of personal goods and the inability to travel due to weather.
The carrier reserves the right without notice to cancel any flight or to substitute any aircraft for that originally scheduled or to transfer the passenger without notice to any other aircraft or flight and all the conditions of this ticket shall remain applicable to such substituted carriage.
The liability of the Carrier under this Contract is subject in all respects to the provisions of the Civil Aviation (Carriers’ Liability) Amendments Act 1982 and in particular in respect of death or injury is limited to the sum of $180,000 and in respect of baggage is limited to the sum of $1600 including a maximum of $160 in respect of baggage other than registered baggage.
Light baggage only will be carried and larger bags by special arrangement. The carrier accepts no liability whatsoever for loss or damage to any baggage resulting from the inherent defect quality or vice of goods carried or for loss of or damage to registered baggage not collected by the passenger within a period of 12 hours after the arrival of the aircraft at destinations
The passenger shall not take into the aircraft or include in his or her baggage or goods any explosives, volatile spirits, corrosives, matches (other than safety matches), any easily ignitable article or any offensive thing likely to cause inconvenience to passengers or anything likely to endanger aircraft passengers or goods.
In circumstances beyond the control of the carrier including without limitation strikes, industrial disputes, inclement weather or loading restrictions resulting there from where the carrier can not commence or complete this contract for carriage by air, the carrier shall have no liability whatsoever other than refund of the fare paid of the passenger less the value of any flown mileage.
Where circumstances beyond the control of the carrier limit the number of booked passengers the carrier may in its absolute discretion decide if the passenger may be carried on the flight, whether the passenger has commenced his journey or not.
The passenger shall comply with the instructions of the carriers, servants or agents concerning all matters connected with or consequential to the air service and shall comply with the conditions of this ticket and the terms of any notice exhibited in the aircraft and shall be responsible for any loss or damage occasioned by non-observance of any instructions, conditions or notice.
The passenger shall not enter or remain in the aircraft while his or her status or mental or physical condition is in the opinion of any servant or agent objectionable to other passengers or involve hazard to him/herself. Other persons or property and the carrier shall not be bound to provide substituted carriage under Clause 18 hereof for such a person precluded by reasons this clause from completing his or her journey. The passenger shall remain seated during all phases of flight.
The passenger shall not smoke in or in the vicinity of the aircraft or semi-sub vessels, throw anything from the aircraft or walk in front of the aircraft or in the vicinity of the engines when entering or leaving the aircraft.
The passenger shall not, while on board the aircraft, consume any intoxicating beverage unless it is supplied to him or her by the servants of the carrier.
The carrier may arrange with any person or corporation to undertake the carriage hereby contracted for any part thereof or any service auxiliary thereto including the transportation of the passenger, his baggage and goods to and from any aerodrome or taking off or landing place and any such person or corporation and his servants, agents or employees shall be entitled to the benefits of these conditions to the same extent as the carrier.
Any ticket issued by Air Whitsunday for carriage over the lines of another air carrier or tourist operator is issued only as agent.
The Carriers name may be abbreviated in the ticket.
At the time of reservation credit card details need to be supplied to confirm seats. Payment is not taken until the day of flight.
In these conditions the expression “the carrier” means Air Whitsunday, its servants and agents and any other air carriers that carry or undertake to carry the passenger to whom this ticket is issued or who is carried by virtue of the issue thereof. Word importing the singular or plural number of the masculine or feminine gender shall, where the context permits, include the plural or singular number of the feminine or masculine gender as the case may be. Carriage to be performed hereunder by several successive carriers is regarded as a single operation.