Mandrake Overnight Sailing Tour

Please note: A cancellation and amendment policy applies to all bookings. Please refer to our Cancellation and Amendment terms below or contact us for further details.

Terms and Conditions

“supplier” means any tour operator or other supplier of the services “you” means the guest booking and person named on this reservation booking “we”, “our” means The Whitsundays Central Reservations Centre and  A.J.LAURENT PTY LTD These terms and conditions apply to all bookings made through The Whitsundays Central Reservations Centre. Placing a booking with The Whitsundays Central Reservations Centre and paying a deposit constitute acceptance of these terms and conditions.

Booking Conditions

For bookings made more than 30 days prior to travel, a 25% deposit is due to secure your booking with the balance due 30 days prior to travel. For bookings made within 30 days of travel, the full payment is due immediately to secure your booking. If we do not receive your full payment within 30 days of your travel date and you do not contact us to cancel, your deposit is forfeited and your booking may be automatically cancelled by us, the supplier or both.

Payments

Prices are quoted in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars. Your reservation will only be confirmed when funds have been received and are cleared. The Whitsundays Central Reservations Centre is not responsible for delays in postal delivery, bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified. If the deposit or final payment is not received by the due date, The Whitsundays Central Reservations Centre has the right cancel the booking. If your final payment is not paid by the due date and in any event within 30 days of your departure, we have the right to cancel your booking and retain the deposit in full without any reimbursement to cover our costs and those of any supplier.

Cancellations and Amendments to Bookings

If you wish to cancel or amend any booking made you need to contact us in writing. You can only cancel or amend a confirmed booking by contacting us directly. If you do not contact us to cancel prior to your booking departure date, you may forfeit your deposit and further costs.

Cancellation Charges and Amendment Fees

Any cancellation or amendment made more than 30 days before travel will incur an administration fee of 25% of the total booking fee.  All cancellations or amendments made within 30 days of your travel date departure will incur both an administration fee of 25% in addition to the individual supplier’s fees. Any changes requested to your booking, including but not limited to dates, are subject to availability and if they are not available, you may be required to cancel and agree to the cancellation terms. IMPORTANT NOTE: Some services and activities may not permit any refund for certain bookings. You should check with the individual supplier or The Whitsundays Central Reservations Centre prior to paying for your booking to confirm any special non-refundable conditions.

Travel Insurance

We recommend that you take out travel insurance to cover your reservation, and valuable items (e.g. cameras). Your travel insurance policy should include coverage to protect against unforeseen and last-minute cancellations or medical conditions that may prevent travel and also to cover any medical emergencies during travel at minimum.

Supplier Tours and Services Changes

In the unlikely case of a vessel break down, maintenance or unavailability, the supplier will supply an alternate vessel of a similar standard and quality. Itineraries may be affected by elements beyond our and the supplier’s control such as wind, tide, rain, storm or other weather conditions which make travel dangerous and require a delay or cancellation. It is the skipper's requirement to ensure passenger safety at all times and may use his/her professional judgment in any manner to keep his/her guests and crew safe. In the instance of such delay or cancellation, alternative options will be provided by the supplier. In the event a cancellation or delay occurs and your tour or service is cancelled and rescheduled, you will receive a full refund if you are unable to rebook your tour or service.

Liability

You are using these services and taking any tours at your own risk. We are not responsible for any loss or damage, including direct, indirect or consequential loss you may suffer as a result of your reservation, booking or anything related to your tour or services provided by any supplier.  You need to ensure you are medically sound, fit and physically able to use the services. We are not liable for the event that you are refused access to any services or tours due to your medical, physical or other reasons, including intoxication. Any such claims should be addressed to the suppliers directly. You should note that sailing can be a dangerous activity and while crews will make every effort to ensure your safety, they cannot be accountable for actions or injury to you that may be ‘beyond their control’. Every effort is make to ensure your safety and you may be required to complete a pre departure questionnaire, and sign a travel agreement waiver during the check-in process of your tour with the supplier directly. We are not affiliated with nor responsible for our suppliers in any way other than as intermediary to arrange their services on you and their behalf. If you have any issues, injury, suffer any loss or damage, you need to take it up with the supplier directly. If we are obligated to cancel your travel arrangements for any reason, the liability of will be limited to a refund of all monies paid by you.

OzSail Terms and Conditions

AP Vessel Management Pty Ltd ABN 45086439198 t/as OzSail Skippered Charter Yachts (OzSail ®) operates the vessels known as Spank Me, Avatar and Mandrake (OzSail Vessels). The following terms and conditions apply to travel by you on any Ozsail Vessel.

All prices are shown in Australian dollars and are inclusive of GST. Prices are valid from 1st April 2016.

All OzSail Vessel departures and itineraries are subject to weather and may be changed or cancelled at OzSail’s discretion. OzSail reserves the right to substitute vessels without notice at any time and for any reason.

OzSail reserves the right to cancel any trip, or reduce trip duration, in any circumstances, including those which pose a safety risk to you, the OzSail vessel or crew, such as severe weather, including cyclones.

If an OzSail trip is cancelled by OzSail prior to or on the scheduled departure date, you will be referred back to the travel agent through which you booked your trip on an OzSail Vessel.

If your trip duration is reduced during the trip due to Unforeseen Circumstances, you may be offered a future trip on an OzSail Vessel, at no cost to you, depending on the amount of time by which your original trip on an OzSail Vessel was reduced and, subject to availability. You acknowledge that “Unforseen Circumstances” includes but is not limited to the following; inclement weather, issues pertaining to the OzSail Vessel and any medical emergency, such as injury to guests or crew.

You acknowledge that if you cancel your travel on an OzSail Vessel less than 21 days before the trip departure date, this will result in the forfeiture by you of the full trip price.

If you request a transfer of a trip departure date up to at least 72 hours before the day of scheduled departure this will incur a $30 transfer fee. No Transfers will be accepted under this 72 hr. period.

We recommend you take out travel insurance.

You acknowledge that travel with, and the recreational services provided by, OzSail (such as all in water activities, sailing and bushwalking) involve risk, including in particular a risk of being stung or bitten by jellyfish and other marine creatures or native fauna. You are advised to wear a stinger suit at all times you are in the water.

Whilst we make every effort to safeguard our passengers travelling on OzSail Vessels, you acknowledge and agree that OzSail is not liable to you for personal injury, aggravation of any existing injury or condition, mental injury, contraction of any disease, loss (direct, indirect or consequential) or death (including but not limited to from jellyfish stings) resulting from the recreational services provided by OzSail, and OzSail hereby excludes absolutely all such liability to you.

Where the Competition and Consumer Act (CCA) consumer guarantees apply you also acknowledge and agree that the liability of OzSail for any breach of those consumer guarantees is excluded to the maximum extent possible under section 64A of the Australian Consumer Law and 139A of the CCA, where you are killed, injured (physically or mentally) or contract a disease, or an existing disease is aggravated, arising from your trip on an OzSail Vessel.

Your agreement with OzSail is subject to the laws of Queensland, Australia If any of these terms is unreasonable or unenforceable for any reason whatsoever, it shall be severed and the remaining terms will not be affected in any way.

OzSail February 2018