Whitsunday Bliss Overnight Tour

Inclusions

• Meals and snacks
• Soft drinks & bottled water
• Accommodation on the vessel
• Private ensuite
• Bed linen
• Beach & bath towels
• Plasma TV/DVD player
• Foxtel and netflix available
• Snorkelling equipment
• Stinger suit hire
• Skipper and hosts
• Environmental Marine Charges

What To Bring?

• Please pack a small soft bag (no wheels)
• Change of comfortable clothes
• Hat and sunglasses
• Swim wear
• Sunscreen
• Jacket for winter months
• Insect repellent
• Camera
• Prescription mask (if required)
• Cash for additional purchases
• Alcohol

Please note: A cancellation and amendment policy applies to all bookings. Please refer to our Cancellation and Amendment terms below or contact us for further details.

Terms and Conditions

“supplier” means any tour operator or other supplier of the services

“you” means the guest booking and person named on this reservation booking

“we”, “our” means The Whitsundays Central Reservations Centre and  A.J.LAURENT PTY LTD

These terms and conditions apply to all bookings made through The Whitsundays Central Reservations Centre. Placing a booking with The Whitsundays Central Reservations Centre and paying a deposit constitute acceptance of these terms and conditions.

Booking Conditions

For bookings made more than 30 days prior to travel, a 25% deposit is due to secure your booking with the balance due 30 days prior to travel. For bookings made within 30 days of travel, the full payment is due immediately to secure your booking. If we do not receive your full payment within 30 days of your travel date and you do not contact us to cancel, your deposit is forfeited and your booking may be automatically cancelled by us, the supplier or both.

Payments

Prices are quoted in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars. Your reservation will only be confirmed when funds have been received and are cleared. The Whitsundays Central Reservations Centre is not responsible for delays in postal delivery, bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified. If the deposit or final payment is not received by the due date, The Whitsundays Central Reservations Centre has the right cancel the booking. If your final payment is not paid by the due date and in any event within 30 days of your departure, we have the right to cancel your booking and retain the deposit in full without any reimbursement to cover our costs and those of any supplier.

Cancellations and Amendments to Bookings

If you wish to cancel or amend any booking made you need to contact us in writing. You can only cancel or amend a confirmed booking by contacting us directly. If you do not contact us to cancel prior to your booking departure date, you may forfeit your deposit and further costs.

Cancellation Charges and Amendment Fees

Any cancellation or amendment made more than 30 days before travel will incur an administration fee of 25% of the total booking fee.  All cancellations or amendments made within 30 days of your travel date departure will incur both an administration fee of 25% in addition to the individual supplier’s fees.

Any changes requested to your booking, including but not limited to dates, are subject to availability and if they are not available, you may be required to cancel and agree to the cancellation terms.

IMPORTANT NOTE: Some services and activities may not permit any refund for certain bookings. You should check with the individual supplier or The Whitsundays Central Reservations Centre prior to paying for your booking to confirm any special non-refundable conditions.

Travel Insurance

We recommend that you take out travel insurance to cover your reservation, and valuable items (e.g. cameras). Your travel insurance policy should include coverage to protect against unforeseen and last-minute cancellations or medical conditions that may prevent travel and also to cover any medical emergencies during travel at minimum.

Supplier Tours and Services Changes

In the unlikely case of a vessel break down, maintenance or unavailability, the supplier will supply an alternate vessel of a similar standard and quality. Itineraries may be affected by elements beyond our and the supplier’s control such as wind, tide, rain, storm or other weather conditions which make travel dangerous and require a delay or cancellation. It is the skipper's requirement to ensure passenger safety at all times and may use his/her professional judgment in any manner to keep his/her guests and crew safe. In the instance of such delay or cancellation, alternative options will be provided by the supplier. In the event a cancellation or delay occurs and your tour or service is cancelled and rescheduled, you will receive a full refund if you are unable to rebook your tour or service.

Liability

You are using these services and taking any tours at your own risk. We are not responsible for any loss or damage, including direct, indirect or consequential loss you may suffer as a result of your reservation, booking or anything related to your tour or services provided by any supplier.  You need to ensure you are medically sound, fit and physically able to use the services. We are not liable for the event that you are refused access to any services or tours due to your medical, physical or other reasons, including intoxication. Any such claims should be addressed to the suppliers directly.

You should note that sailing can be a dangerous activity and while crews will make every effort to ensure your safety, they cannot be accountable for actions or injury to you that may be ‘beyond their control’. Every effort is make to ensure your safety and you may be required to complete a pre departure questionnaire, and sign a travel agreement waiver during the check-in process of your tour with the supplier directly. We are not affiliated with nor responsible for our suppliers in any way other than as intermediary to arrange their services on you and their behalf. If you have any issues, injury, suffer any loss or damage, you need to take it up with the supplier directly.

If we are obligated to cancel your travel arrangements for any reason, the liability of will be limited to a refund of all monies paid by you. 

Whitsunday Bliss Terms and Conditions

Inclusions

Costs include the items specifically stated, and do not include ancillary and other services, travel, transfer, meal or incidental costs unless specifically stated.

Quotations

All quotations are valid for 48 hours from the time of quote preparation, unless otherwise stated, and are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit or full payment, as required, is received.

Booking and Charter Conditions

Prior to commencement of charter or tour itinerary you will be supplied with a written copy of our charter Terms and Conditions. Your accepatnce of these Terms and Conditions is required prior to the commencement of any tour itinerary of charter.

Private Charters

Private charter bookings will be confirmed on payment of deposit.
Cancellations greater than 60 days before departure result in loss of 50% of deposit.
Cancellations 30 to 60 days before departure result in loss of deposit.

Private charter balance payments to be made in full 30 days before charter commencement.
Cancellations ONCE balance payment has been made, and within 30 days of departure date will result in forfeit of Full Charter Price.
We highly recommend all charterers have travel insurance to protect against unexpected cancellations.

Travel Insurance

Whitsunday Bliss strongly recommends that all guests have travel insurance to:

Cover valuable items, eg. Cameras, Luggage
To protect against unforseen cancellations or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time
Cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including emergency air evacuation
Cover against an emergency where you need to return home urgently, eg. a family member becomes very ill.

For peace of mind guests should understand the fine details of the cover included for the Travel Insurance to ensure that it covers the above.

Liability

Guests should note that Sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process. The Operator has the applicable Shipowners insurance to cover public liability for our guests and staff. A Copy of the certificate will be forwarded if required.

Guest Behaviour

The Operator has the right to refuse boarding of guests who arrive intoxicated or who are under the influence of illegal substances. While on Tour, Guests must abide by instructions from the Crew. Guests must also abide by the Law and public nuisance, harassment, or anti-social behaviour will not be tolerated. Guests who refuse to follow instructions and jeopardise the safety and security of Crew, Guests, Themselves or the Vessel may be restrained and / or removed from the tour. All associated costs of removal will be borne by the guest and no refund of ticket monies will be provided.

English Language Comprehension

Because many of the tours we offer are low guest numbers with sometimes only 2 crew, it is very important that the guests have basic English understanding. Guests will spend time snorkelling and swimming and it is critical for their safety that they follow the instructions from the crew, while they are participating in the activities. If customers cannot understand English, it is important that a companion travelling can speak english and translate for the non english speaking guest. We do have snorkelling summaries in other languages, which are provided for guests to read. If guests have any concerns at all, please contact us.

Itineraries And Weather

Whitsunday Bliss reserves the right to alter the tour or the itinerary of any of it's tours and organise alternative carriers to those advertised if necessary. The Operator will always consider the comfort and safety of guests and staff and as a result, some of the Whitsunday Icons may not be visited if the wind, visibility or tidal conditions are not suitable. If it is raining, our tours still operate, as the guests can still experience the Whitsundays, including swimming and bush walking. If the winds are light, the tours will still run, however, it will be necessary to use the motors on the boats to get to the stops around the islands. We do not provide any guarantee that the winds will be consistent and from the correct direction to make sailing always possible.

Guests Check-in Before Boarding

Check in is Located at:

Shop 1, 4 Airlie Esplanade Airlie Beach 4802
and open from 7.30am to 7.00pm daily.

Delayed guests should please phone our office on 07 4946 4999 or 4946 5782